Support

Email getcoachpotato@gmail.com. A person reads every message. We aim to respond within two business days.

We can help with:

• a booking: requesting, changing or cancelling a private or group lesson;
• a payment: a charge, an authorization hold or a receipt;
• a refund: whether one is due, and when it will reach you;
• a coach who didn’t show up, or a lesson that didn’t happen as booked; and
• your account: signing in, your profile, or closing your account.

To help us find your booking quickly, tell us:

• the email address on your Coach Potato account;
• the coach’s name, and the date and time of the lesson; and
• what happened, and what you’d like us to do.

Never send us your full card number, your password or any banking details. We don’t need them, and we will never ask for them.

If your coach didn’t show up or a private lesson didn’t happen as booked, find the lesson in your Bookings and choose Report a problem. You can do this from the time the lesson starts until 24 hours after it ends. A report puts the coach’s payout on hold while we look into it. After that window, or for a group lesson, email us as soon as you can.

We’d encourage you to email us first. We can often resolve a charge problem quickly, without a dispute. Contacting us is optional: you can dispute a charge with your card issuer at any time, and doing so doesn’t affect your other rights.

If a dispute is opened before the coach has been paid for that lesson, their payout may be held until the card issuer decides.

• Private lessons: cancel at least 24 hours before the lesson for a full refund. Inside 24 hours there is no refund, except where the law requires one. If your coach cancels, you’re refunded in full.
• Group lessons, where offered: cancel at least 48 hours before the start for a full refund. Inside 48 hours there is no refund, except where the law requires one. If the class doesn’t reach its minimum number of students, or the coach cancels it, everyone is refunded in full.
• Refunds go back to the card you paid with. Your bank may take several business days to show it.

The full rules are in our Terms of Service.

To update or delete your account, or to ask what information we hold about you, email us from the address on your account. Our Privacy Policy explains what we collect and why.

Coach Potato is an online marketplace in the Greater Toronto Area where students book private lessons, and group lessons that coaches create where they offer them, with independent coaches. Coach Potato is a registered business name operated by Areej Shalwani, an Ontario sole proprietor. All prices are in Canadian dollars (CAD).